Legal

Terms of Service

Effective September 29, 2026

The agreement for using Wedding EQ™, written to be read rather than to hide anything.

1. Agreement to These Terms

These Terms of Service ("Terms") are a binding agreement between Wedding EQ LLC, an Ohio limited liability company based in Dayton, Ohio ("Wedding EQ," "we," "us," or "our"), and the business or individual creating an account or otherwise using the Service ("Customer," "Subscriber," "you," or "your"). The "Service" means our website at weddingeq.com and any other website we operate (the "Site"), together with the Wedding EQ software platform.

By creating an account, clicking to accept, or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. Clicking to accept, checking a box, or continuing to use the Service after being presented with these Terms is a valid electronic signature and acceptance, enforceable under the Ohio Uniform Electronic Transactions Act (Ohio Revised Code Chapter 1306) and other applicable law. If you are entering these Terms on behalf of a business, you represent you have authority to bind that business, and "you" refers to that business.

If you do not agree to these Terms, do not access or use the Service.

2. Description of the Service

Wedding EQ is a subscription software platform that helps wedding and event DJs and entertainment businesses manage their operations, including event timelines and run-of-show, song requests, DJ prep tools, client/couple portals, contracts, invoicing and payments, pipeline/CRM, team member access, statistics and reporting, and a website/content management system. We may add, change, or remove features from time to time as described in Section 11.

The Service is intended for business use by wedding and event entertainment professionals and similar businesses, not for personal, family, or household use.

Contracts, templates, and compliance tools. The Service includes tools that help you create, send, and sign your own client contracts, receipts, invoices, and other documents, including editable variables, example contracts, help text, and tutorials. These tools are provided for your convenience and are not legal advice. Wedding EQ is not a law firm and does not provide legal services, and using the Service does not create an attorney-client relationship. Any example or template, including a contract shared by another company as a sample, is provided "as is" and may not suit your business, your clients, or the laws of your state. You decide the terms of your contracts and documents, and you are solely responsible for their content, their enforceability, and their compliance with the laws that apply to you (for example, consumer-protection, deposit, and receipt requirements). We recommend that you have your own attorney review your contracts before you use them.

3. Eligibility

To use the Service, you must: (a) be at least 18 years old; (b) be using the Service for a business, trade, or professional purpose rather than personal, family, or household use; and (c) have authority to agree to these Terms for yourself or the business you represent.

4. Accounts and Account Security

You must provide accurate, complete information when creating an account and keep it current. You are responsible for the confidentiality of your login credentials and for all activity under your account, including activity by team members you invite. Notify us promptly at support@weddingeq.com if you become aware of unauthorized access to or use of your account. We are not liable for loss arising from your failure to safeguard your credentials, but we will not unreasonably withhold help in securing an account you report as compromised.

5. Subscriptions, Billing, Auto-Renewal, and Price Changes

a. Plans and fees. Wedding EQ offers paid subscription plans, currently a LITE plan and a Pro plan, billed monthly or at a discounted annual rate (approximately 10% less than monthly billing), as described to you when you subscribe, shown at checkout, or listed on our website. The fees displayed to you at purchase or renewal control over any figure stated elsewhere.

b. Payment processing. All payments are processed by Stripe. By subscribing, you authorize Wedding EQ and Stripe to charge your chosen payment method for all applicable fees. You represent you are authorized to use that payment method. Wedding EQ does not collect or store your full card number.

c. Auto-renewal. Subscriptions automatically renew at the end of each billing period at the then-current rate until you cancel under Section 6. You authorize us to charge your payment method on file for each renewal without further confirmation, unless the law requires otherwise.

d. Trials. You may request a trial during your onboarding call and agree on its length there. You're never charged unless you choose to subscribe. If you do, billing starts when the trial ends. If you don't, your account becomes view-only when the trial ends: you can still see and print everything that's there and download your individual documents (such as contract and invoice PDFs and files you uploaded), your clients keep full access to their planners, and subscribing turns everything back on.

e. Price changes. We may change our fees from time to time. We will give at least 30 days' notice of a price increase affecting an existing Subscriber, by email or in-app notice, before it takes effect at your next renewal. Continued use after a price change takes effect means you accept the new price.

f. Taxes. Fees do not include applicable sales, use, or similar taxes. You are responsible for all such taxes other than taxes on Wedding EQ's net income.

6. Cancellation and Refunds

a. Cancellation. You may cancel anytime by emailing support@weddingeq.com. Cancellation takes effect at the end of your current paid billing period, and you keep access through that date. We do not prorate or refund partial billing periods.

b. Refunds. Except as required by applicable law, fees already paid are non-refundable, including for partial subscription periods, unused features, downgrades, or early cancellation.

c. Downgrades. Plan downgrades take effect at the start of your next billing period. Data or features tied to a higher-tier plan may become inaccessible, but will not be deleted (subject to Section 15), if a downgrade removes access to them.

d. Your account after cancellation. After cancellation or non-renewal, your account becomes view-only when your billing period ends. You can still see and print your Customer Data and Client Data and download your individual documents (such as contract and invoice PDFs and files you uploaded), and your clients keep full access to their planners. The Service does not currently offer a bulk export. Subscribing again turns everything back on. Section 15(e) covers accounts that stay view-only for a long time.

7. Acceptable Use

You will not, and will not let any user of your account:

You are responsible for your own and your team members' compliance with this Section. We may investigate and take appropriate action, including suspension or termination under Section 15, for any suspected violation.

8. Customer Data, Client Data, and License

a. Definitions. "Customer Data" means information you submit about your own business (profile, branding, settings). "Client Data" means information you or your clients submit about your clients, couples, event participants, or guests (names, contact information, timelines, song requests, contracts, invoices, payment records). Customer Data and Client Data together are "Your Data."

b. Ownership. As between you and Wedding EQ, you and your clients (as applicable) own Your Data. We claim no ownership rights in it.

c. License to Wedding EQ. You grant Wedding EQ a limited, non-exclusive, worldwide license to host, store, copy, transmit, display, and otherwise use Your Data solely as necessary to provide, secure, support, and improve the Service, comply with law, and enforce our agreements. We will not sell Your Data or use Client Data for our own independent marketing, and we handle Your Data as described in our Privacy Policy.

d. Your responsibilities. You are solely responsible for: (i) the accuracy, quality, and legality of Your Data and how you acquired it; (ii) giving all notices and getting all consents and rights necessary for you and Wedding EQ to collect, use, and process Your Data as these Terms contemplate; and (iii) your own compliance with laws applicable to your collection and use of your clients' and guests' personal information, including applicable state privacy, marketing/texting, or children's privacy laws. As between you and Wedding EQ, you are the controller (or "business") of Client Data, and Wedding EQ acts as a processor (or "service provider") for Client Data, as described further in our Privacy Policy. Subscribers who need a separate data processing agreement may request one at support@weddingeq.com.

e. Feedback. If you give us suggestions, ideas, or feedback about the Service, we may use them without restriction or obligation to you.

9. Wedding EQ Intellectual Property

a. Ownership. Wedding EQ and our licensors own all right, title, and interest in the Service, including its software, design, templates, workflows, trademarks (including the "Wedding EQ" name and logo), and all improvements and derivative works, excluding Your Data.

b. License to you. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription term for your internal business purposes. No other rights are granted, whether by implication, estoppel, or otherwise.

c. Copyright complaints. If you believe content on the Service (including on a Subscriber's website built with our website/CMS tools) infringes your copyright, send a notice to support@weddingeq.com identifying the copyrighted work, the material you believe is infringing and its location, your contact information, a statement that you have a good-faith belief the use is unauthorized, and a statement that the notice is accurate and made under penalty of perjury by the copyright owner or someone authorized to act for them. We may remove or disable access to reported content and may terminate accounts of repeat infringers.

10. Third-Party Services

The Service integrates with, or lets you connect, third-party services, including Google (Workspace, Drive, Gmail, and Calendar), Spotify, TIDAL, and Stripe ("Third-Party Services"). Using any Third-Party Service is voluntary and governed by that provider's own terms and privacy policy, which you are responsible for reviewing and following, including:

We do not control, and are not responsible for, Third-Party Services, including their availability, accuracy, content, or changes that affect their integration with the Service. Connecting a Third-Party Service authorizes us to access and use information from it as described in our Privacy Policy, solely to provide the connected features.

11. Service Availability and Changes

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted, timely, secure, or error-free operation. We may perform scheduled or emergency maintenance that temporarily affects availability. We may add, change, deprecate, or remove features at any time. We do not currently offer a service-level agreement or uptime credits unless separately agreed in writing.

From time to time we may offer new features on a beta, preview, or early-access basis. These are provided "as is," may be changed or discontinued at any time without notice, and may be less reliable than generally available features.

12. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED. YOU ARE SOLELY RESPONSIBLE FOR KEEPING YOUR OWN COPIES OF ANY DATA YOU CONSIDER CRITICAL, TO THE EXTENT THE SERVICE LETS YOU PRINT OR DOWNLOAD IT.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (A) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) WEDDING EQ'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (I) THE AMOUNT YOU PAID TO WEDDING EQ FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (II) ONE HUNDRED DOLLARS ($100).

These limits apply regardless of the legal theory the claim is based on (contract, tort, statute, or otherwise) and survive any failure of essential purpose of a limited remedy. Some jurisdictions do not allow exclusion or limitation of certain damages, so some of the above may not apply to you.

Nothing in this Section limits: (i) your indemnification obligations under Section 14(a); (ii) either party's liability for fraud, gross negligence, or willful misconduct; or (iii) any liability that cannot be limited under applicable law. Wedding EQ's indemnification obligations under Section 14(b) remain subject to the cap in this Section 13.

14. Indemnification

a. By you. You will defend, indemnify, and hold harmless Wedding EQ and its officers, employees, and agents against third-party claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from: (i) Your Data; (ii) your breach of these Terms; (iii) your violation of applicable law or a third party's rights; or (iv) your use of the Service in violation of Section 7 (Acceptable Use).

b. By Wedding EQ. We will defend you against a third-party claim alleging the Service (excluding Your Data, Third-Party Services, and any modification or combination not made by us) infringes that party's United States patent, copyright, or trademark, and will indemnify you against damages finally awarded, provided you promptly notify us of the claim, give us sole control of its defense and settlement, and reasonably cooperate. If the Service becomes, or we believe may become, subject to such a claim, we may, at our option, procure the right for you to keep using it, modify or replace it, or terminate your subscription and refund any prepaid, unused fees. This Section 14(b) states our sole obligation, and your sole remedy, for an infringement claim, subject to Section 13.

15. Suspension and Termination

a. Termination for convenience. You may cancel your account at any time under Section 6. We may discontinue the Service generally with reasonable advance notice.

b. Termination or suspension for cause. We may suspend or terminate your access immediately if you materially breach these Terms (including Section 7), use the Service unlawfully, or create a security risk to the Service or other users.

c. Non-payment. Our policy is not to cut off an account for a missed or failed payment without notice and a chance to fix it. If a payment fails, we'll remind you and give you 7 days from the first failed payment to update your payment method. If it's still unresolved after that, your account becomes view-only: you can still see, print and download your records, and your clients keep full access to their planners. Paying what's owed restores full access automatically. Unpaid amounts remain due.

d. Effect of termination. On termination, your right to use the Service ends, except that your account stays view-only as described in Section 6(d), subject to Section 15(e). Any payment obligations accrued before termination survive, as do Sections 8, 9, 12, 13, 14, 15(e), 16, 17, and 19.

e. Long-inactive accounts. We keep view-only accounts so you can come back. If an account stays view-only for 12 months in a row, we may delete its data, but only after we send written notice to the account's email address at least 30 days in advance. Subscribing or paying what's owed before the date in that notice keeps everything. We may keep some records longer where the law requires it.

16. Governing Law and Venue

These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the State of Ohio, without regard to its conflict-of-laws principles and without regard to the United Nations Convention on Contracts for the International Sale of Goods. Subject to Section 17 (Dispute Resolution), the state and federal courts located in Montgomery County, Ohio have exclusive jurisdiction over any dispute not subject to arbitration, and each party consents to personal jurisdiction and venue there.

17. Dispute Resolution

a. Informal resolution first. Before filing a claim, each party agrees to try to resolve the dispute informally by writing to the other (support@weddingeq.com for claims against us) describing the dispute and the relief sought. The parties will negotiate in good faith for at least 30 days before either may start arbitration or a court proceeding, except for claims eligible for small claims court or a request for injunctive relief as described below.

b. Binding arbitration. If a dispute is not resolved informally, and except for claims eligible for small claims court or requests for injunctive or equitable relief to protect intellectual property or confidential information, you and Wedding EQ agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration before a single arbitrator, administered under the Commercial Arbitration Rules of the American Arbitration Association, rather than in court. The arbitration will be held in Montgomery County, Ohio, or remotely by agreement, and will be governed by Ohio law and the Federal Arbitration Act.

c. Class action waiver. Any proceeding to resolve a dispute will be conducted only on an individual basis, not as a class, consolidated, or representative action. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court instead of arbitration, and the rest of this Section 17 remains in effect.

d. Right to opt out. You may opt out of the binding arbitration and class-action waiver in this Section 17 by sending written notice to support@weddingeq.com within 30 days of first agreeing to these Terms, including your name, account email, and a clear statement that you wish to opt out. If you opt out, disputes will instead be resolved in the courts identified in Section 16.

18. Changes to These Terms

We may update these Terms from time to time. If we make a material change, we will notify you by email or in-app notice at least 14 days before it takes effect, except changes required by law or to address security, which may take effect immediately. Continued use of the Service after a change takes effect means you accept the revised Terms. If you disagree with a change, you may cancel your subscription before it takes effect.

19. Entire Agreement and General Provisions

a. Entire agreement. These Terms, our Privacy Policy, and any order form or plan description you agreed to at sign-up are the entire agreement between you and Wedding EQ about the Service, and supersede any prior agreements on this subject.

b. Relationship of the parties. Wedding EQ and Customer are independent contractors. Nothing here creates a partnership, joint venture, agency, or employment relationship.

c. Assignment. You may not assign these Terms without our prior written consent, except to a successor in a merger, acquisition, or sale of substantially all your assets. We may assign these Terms in a merger, acquisition, reorganization, or sale of assets. These Terms bind and benefit each party's permitted successors and assigns.

d. Severability and waiver. If a provision is found unenforceable, the rest remain in full force, and the unenforceable provision will be modified to the minimum extent needed to make it enforceable. Our failure to enforce a provision is not a waiver of our right to do so later.

e. Force majeure. Neither party is liable for delay or failure to perform (other than payment obligations) caused by circumstances beyond its reasonable control, including natural disasters, internet or utility outages, labor disputes, or government action.

f. Notices. We may give you notice by email to your account address or by posting in the Service. You may give us notice at support@weddingeq.com.

g. Publicity. We may identify you by name and logo as a Wedding EQ customer on our website and in marketing materials unless you opt out by emailing support@weddingeq.com.

h. Export compliance. You may not use the Service in violation of U.S. export control or economic sanctions laws, and you represent you are not located in, or a national or resident of, any country or on any list subject to U.S. government embargo or trade restrictions.

20. Contact Us

Wedding EQ LLC
Dayton, Ohio
support@weddingeq.com

Questions about this document? Visit support or email support@weddingeq.com.